Fair Use Policy
Effective Date: December 1, 2011
Introduction
At FileFactory.com we are committed to providing you with the best quality of service. To do this, we have to monitor our servers for the average amount of storage and bandwidth used per subscriber. Although we do not set fixed limits on storage or bandwidth, we might intervene in the spirit of "fair usage" if we see a customer dramatically exceed the storage amounts of an average FileFactory customer.
How do we apply these rules?
Our operations team continuously monitors your storage and bandwidth to identify heavy usage. If we find that you have gone way beyond what we consider average use, we will communicate this with you. Depending on the impact your usage has on the service and performance on our other customers, we might apply technical limits or techniques to reduce the impact of this kind of heavy usage.
What happens when I am affected by the Fair Usage Policy?
If your usage is considered to be above average, we will contact you by email and inform you that your FileFactory storage or bandwidth is excessive and is affecting other customers. We will try to work with you in reducing your usage. But, if your usage remains excessive, we reserve the right to reduce your ability store or download files, meaning you will no longer be able to add or download files, until you reduce your usage.
